Privacy policy
This is a translation for information purposes. The German Datenschutzerklärung is the authoritative version.
We take the protection of your data seriously. This website loads no content from third-party servers – no third-party fonts, maps, videos or scripts. We only set cookies for visitor statistics with your consent; the data stays on our own server.
1. Controller
Symaplant GmbH
Konrad-Zuse-Ring 6-8
24220 Flintbek
Germany
Phone: +49 4347 904 35 35
E-mail: info@symaplant.de
Represented by the Managing Director: Claudia Valder
2. Visiting the website and server log files
When you visit this website, the web server processes technically necessary data that your browser transmits automatically:
- IP address
- date and time of the request
- page or file requested and amount of data transferred
- previously visited page (referrer), if transmitted
- browser type, operating system and language
The purpose is to deliver the website and to ensure secure and stable operation (e.g. defending against attacks). The legal basis is Art. 6(1)(f) GDPR; our legitimate interest lies in secure and error-free operation. Log data is deleted after no more than [NUMBER] days unless it is needed for longer to investigate a security incident.
Hosting: The website is operated by [NAME AND ADDRESS OF HOSTING PROVIDER]. A data processing agreement pursuant to Art. 28 GDPR is in place with the provider. The servers are located in [COUNTRY].
3. Cookies and consent
On your first visit, a notice asks which cookies we may use. You can change or withdraw your choice at any time via the “Cookie settings” link in the footer of every page.
| Cookie | Purpose | Storage period | Legal basis |
|---|---|---|---|
| symaplant_consent | Stores your cookie choice (necessary) | 12 months | Section 25(2) no. 2 TDDDG, Art. 6(1)(c) and (f) GDPR |
| _pk_id | Statistics: recognises a browser (pseudonymous ID) | 13 months | Consent: Section 25(1) TDDDG, Art. 6(1)(a) GDPR |
| _pk_ses | Statistics: assigns a visit | 30 minutes | Consent: Section 25(1) TDDDG, Art. 6(1)(a) GDPR |
4. Visitor statistics with Matomo
If you have consented, we use the open-source software Matomo to analyse the use of our website statistically and improve it. Matomo runs on our own server or at our hosting provider in Germany; the data is not passed on to third parties.
The following is processed: your IP address (immediately shortened by two bytes, i.e. anonymised), pages viewed and time spent, the previously visited page, browser, operating system, screen resolution and language, and date and time. If “Do Not Track” is enabled in your browser, no data is recorded. Raw data is deleted after [NUMBER] months.
The legal basis is your consent (Section 25(1) TDDDG, Art. 6(1)(a) GDPR). You can withdraw it at any time with effect for the future via “Cookie settings”; the statistics cookies are then deleted.
5. Contact by e-mail or phone
If you contact us by e-mail or phone, we process your details (e.g. name, company, contact details, content of the enquiry) in order to deal with your request. The legal basis is Art. 6(1)(b) GDPR where your enquiry relates to a contract or pre-contractual steps, otherwise Art. 6(1)(f) GDPR (legitimate interest in answering enquiries). We delete the data when it is no longer required, unless statutory retention obligations apply (e.g. under the German Commercial Code or Fiscal Code).
6. Job applications
We process applications sent to us by e-mail in order to carry out the application procedure (Art. 6(1)(b) and Art. 88 GDPR in conjunction with Section 26 BDSG). If no employment relationship results, we delete your documents no later than six months after the procedure has ended, unless you have consented to longer storage.
7. Customer portal and external links
Our Customer portal (product catalogue, Konfiguratrix, wholesale portal) consists of separate web applications. This website does not transfer any personal data when you click a portal link. The processing of your login and usage data in the portals is described in the privacy notice of the respective portal.
This website also contains simple links to external services (e.g. Systema Natura, purduft.de, OpenStreetMap). Only when you click such a link does your browser connect to the respective provider; from then on, that provider’s privacy policy applies.
8. Recipients and transfers to third countries
Apart from us, the only recipient of your data is our hosting provider acting as processor; this also applies to the Matomo statistics. This website does not transfer data to countries outside the EU/EEA.
9. Your rights
You have the right of access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18) and data portability (Art. 20). Where processing is based on consent, you can withdraw it at any time with effect for the future (Art. 7(3) GDPR).
Right to object (Art. 21 GDPR): Where we process data on the basis of Art. 6(1)(f) GDPR, you may object at any time on grounds relating to your particular situation.
You also have the right to lodge a complaint with a data protection supervisory authority. The authority responsible for us is: Unabhängiges Landeszentrum für Datenschutz Schleswig-Holstein (ULD), Holstenstraße 98, 24103 Kiel, Germany.
For all data protection matters, you can reach us at info@symaplant.de.
10. Encryption
For security reasons, this website uses TLS encryption. You can recognise an encrypted connection by “https://” in your browser’s address bar.
11. No automated decision-making
No automated decision-making or profiling within the meaning of Art. 22 GDPR takes place.
Last updated: November 2026